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1. Agreement to these terms
These Terms of Service (the 'Terms') govern access to and use of the Vixzz Business website, mobile applications, application programming interfaces and related services (together, the 'Services').
By creating an account, submitting an application or using the Services, you confirm that you are authorised to bind the business you represent to these Terms, and that the information you provide is accurate.
If you do not agree with these Terms, do not use the Services.
2. Accounts and eligibility
Vixzz Business accounts are available to legally registered businesses in the countries where the Services are live. Consumer use is governed by the separate Vixzz personal terms.
You are responsible for the activity carried out under your account, including instructions given by team members you invite. Use the role and approval controls to limit who can initiate and release payments.
- Provide accurate registration details, ownership information and contact channels.
- Keep credentials, transaction PINs and devices secure; never share a PIN or one time code.
- Tell us promptly if credentials are lost, a device is stolen, or you suspect unauthorised access.
- Do not open duplicate accounts for the same legal entity without our written agreement.
3. Verification and ongoing checks
Before a wallet is activated we carry out know your business and know your customer checks, including verification of the entity, its beneficial owners and its agents. Reviews are typically completed within 24 to 48 hours of a complete submission.
Verification is not a one off event. We may ask for updated documents, clarify a transaction, or re verify an account after a material change in ownership, activity or risk profile.
- You agree to provide documents that are genuine, current and belong to the entity applying.
- Applications that cannot be verified, or that raise sanctions or fraud concerns, may be declined.
- We may use regulated identity verification providers to carry out these checks.
4. Fees, rates and settlement
Our published fee schedule applies to the Services. Charges are shown before you authorise an instruction and are recorded on the resulting statement. We do not apply a foreign exchange markup: the published rate is the rate applied.
Rates are quoted at the moment of authorisation. If a quoted rate or fee can no longer be honoured, the instruction is voided and you are asked to authorise it again.
- Deposit into an agent wallet: 0.4%.
- Merchant and Pay Bill collections: 0.2%.
- Business transfers: 1.0%, capped per transaction.
- Bulk payouts: 0.2% per transaction, with volume tiers available.
- Cross currency settlement: 0% FX markup.
- Transfers between your own Vixzz business wallets: free.
5. Limits, holds and reversals
We may apply transaction, velocity or corridor limits to protect customers and the network. Where a limit applies, we aim to show its scope, the reason, the remaining time and the next safe action.
We may place a temporary hold on an instruction while we complete a fraud, sanctions or settlement review. Where a hold is applied, we tell you why and what happens next.
Escrowed orders and reversible disputes allow either side to present evidence. Decisions are recorded and can be escalated for a second review.
6. Prohibited use
You must not use the Services to break the law or to expose the network to harm. The list below is illustrative, not exhaustive.
- Unlawful activity, fraud, deception or the movement of criminal proceeds.
- Money laundering, terrorist financing, sanctions evasion or proliferation financing.
- Operating an unlicensed money transmission or deposit taking business through the platform.
- Misusing the agent network, including falsifying orders or floats.
- Circumventing limits, verification requirements or account controls.
- Reselling access, scraping the Services, or interfering with their security and availability.
7. Liability
We provide the Services with reasonable skill and care. The Services are not a bank deposit and balances are not protected by a deposit guarantee scheme.
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business or loss of opportunity. Our aggregate liability arising from the Services is limited to the greater of the fees you paid to us in the 12 months before the claim, or the value of the affected transaction.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for fraud or wilful misconduct.
8. Suspension and termination
You may close your account at any time by contacting the business desk. We may suspend or terminate access where we are required to by law, where we reasonably suspect prohibited use, or where continuing to provide the Services would expose customers or the network to harm.
On termination, we settle or return available balances to a verified account in your name, after deducting outstanding fees and after any legal or regulatory retention requirements are met.
- Instructions already authorised may still complete during wind down.
- Records are retained for the periods described in our privacy notice and applicable law.
- Provisions that by their nature should survive termination will continue to apply.
9. Changes to these terms
We may update these Terms to reflect changes in the Services, the law or the risks we manage. Where a change is material we will give reasonable notice, normally at least 14 days, by email or in app notice before it takes effect.
Continuing to use the Services after a change takes effect means you accept the updated Terms. The date at the top of this page shows the current version.
10. Contact
Questions about these Terms can be sent to the business desk. We answer enquiries within one business day and will direct legal notices to the appropriate team.
General enquiries: business@vixzz.com. Existing accounts: support@vixzz.com. Legal notices: legal@vixzz.com.